Soft Touch Contact

Our Soft Touch approach is a customer-service oriented effort that is friendly, professional and highly effective. This effort resolves a high number of issues commonly causing problems such as expired credit card dates, billing address changes and incorrect account numbers. Soft Touch is conducted in a positive, professional manner resolving complications before they become larger, more difficult collection situations.

If a past due account remains delinquent after Soft Touch attempts have been made, the account is then forwarded to our Late Payments department for an escalated collection effort.