FIT CLUB REWARDS FAQS

What is FIT CLUB Rewards?

It's our member loyalty program. It’s free to participate. Just sign up, earn points for working out, then redeem those points for prizes!

With FIT CLUB Rewards, you’ll earn points for coming to the club, referring your family and friends, taking studio classes (don’t forget to make a reservation!) and more. These points can easily be redeemed for instant rewards like exclusive FIT CLUB merch, beverages and treats, discounts on retail items, and much more.

You’ll earn your first points just for signing up.

How does it work?

Once you’re signed up, we’ll keep track of your points for you. You can check your point total at any time by clicking “FIT CLUB Rewards” in the National Fitness app. Once you’ve accumulated enough points, you’ll be able to redeem those points for prizes. Download the National Fitness app today!

How do I redeem points for prizes?

You've worked hard, so you should get rewarded for it! After accumulating points, check the FIT CLUB Rewards app and redeem your points online for prizes.

Is this program for National Fitness members only?

Yes, it’s for National Fitness members with an active membership. If you cancel your membership, you lose all your points and they can’t be added back if you rejoin.

How do I sign up?

It’s easy! Click here to sign up today. Remember, you must use the same email address associated with your National Fitness membership. That's how we’ll accurately award you points. Every member over 18 needs their own email address. You can go in the National Fitness app or member hub to update your account.

Do my points expire?

No, your points will roll over each month. Want to save your points for a bigger prize? Go for it. Points will be valid as long as you have an active National Fitness membership.

What happens to my points if I cancel my membership?

If you cancel your membership, you forfeit all your points.

If I cancel and rejoin, can I get my points reinstated?

No, points do not transfer. With a new membership, you will have to start over.

Can I combine points with others on my membership?

No, members cannot combine or share points. Each participant must earn their own points. Make sure everyone on your account who is over 18 has a unique email and signs up for the program.

I’m not collecting points. What’s going on?

Please confirm you signed up for the program. If you didn’t register for FIT CLUB Rewards with a valid email address associated with your National Fitness membership, we wouldn’t know who to issue the points to so your account may not have been activated. If that’s not the issue, email us at support@perkville.com and we’ll look into it.

The system doesn’t recognize my email/login. What's going on?

Your email/login must match the email you used to sign up for National Fitness membership. The email address cannot be shared. Each participant must have a unique email address. You may check your member profile in the National Fitness app or Member Hub by clicking Profile > Contact Information.

I am not getting emails about the program

Confirm your communication preferences in the mobile app. Click on Profile > Contact Information > Communication Preferences.

How does the referral program work?

Give the gift of fitness and earn something fun for you and your friend! How does $25* for both of you sound, plus earning points toward prizes? Using your unique referral link, we’ll track your referrals and their responses. Once your friends join, we’ll notify you that you’ve earned a prize. Your friend needs to be a member 90 days before prizes are issued. Refer your friends (and family) to work out with you and let them begin their fitness journey with you and the National Fitness community!

Is there a limit to how many people I can refer?

Nope. Refer as many people as you’d like. Please note: you can only refer each person one time, and they cannot be referred by someone else. You will see their status in the mobile app.

I have a question that wasn’t addressed.

FIT CLUB Rewards is powered by Perkville. Feel free to email support@perkville.com and they’ll be able to assist you.